Billing Terms and Conditions

Effective Date: October 30, 2026

1. Introduction

These Billing Terms and Conditions ("Terms") govern the payment obligations, billing procedures, and financial transactions between Sevans Equipment, operated by Sevans Group LLC ("Company," "we," "us," or "our"), and our customers ("Customer," "you," or "your").

These Terms apply to purchases made through our website, https://sevansequipment.com ("Website"), and any other transactions conducted directly with Sevans Equipment.

By placing an order, making a payment, or purchasing products or services from Sevans Equipment, you acknowledge that you have read, understood, and agree to these Terms.

2. Pricing and Payment Terms

2.1 Product Pricing

• Currency: All prices displayed on our Website are listed in United States Dollars (USD).

• Price Accuracy: We strive to ensure that all product prices are accurate and up to date. However, pricing errors may occasionally occur.

• Price Changes: Product prices may change without prior notice. Changes will not affect orders that have already been accepted, except as otherwise agreed with the Customer.

• Taxes and Fees: Unless otherwise specified, displayed product prices exclude applicable sales taxes, shipping charges, freight fees, and any additional charges disclosed during checkout.

2.2 Accepted Payment Methods

Sevans Equipment accepts major credit and debit cards through our secure online checkout, including:

• Visa

• Mastercard

• American Express

• Discover

Additional payment options may be available, depending on your device, location, and checkout eligibility, including:

• Shop Pay

• Apple Pay

• Google Pay

• PayPal

Only payment methods displayed during checkout are available for a particular transaction.

We reserve the right to modify our accepted payment methods at any time.

2.3 Payment Due Date

Online Purchases

Full payment is generally required at the time an order is placed unless an alternative payment arrangement has been expressly approved by Sevans Equipment.

Orders will not ordinarily be processed for fulfillment until payment has been successfully authorized.

Special Orders and Invoiced Purchases

For purchases arranged through a written quotation, purchase order, or invoice, payment terms will be specified in the applicable documentation.

Any alternative payment arrangements must be expressly approved by Sevans Equipment.

2.4 Payment Authorization

By submitting payment information, you represent and warrant that:

• You are authorized to use the selected payment method.

• The billing information provided is accurate and complete.

• You authorize Sevans Equipment and its payment processing providers to charge the applicable amount for your purchase.

We reserve the right to decline or cancel transactions when payment cannot be verified, authorization is denied, or fraudulent activity is suspected.

3. Order Confirmation and Billing

3.1 Order Confirmation

After successfully placing an order, you will generally receive an electronic order confirmation at the email address provided during checkout.

Order confirmations typically include:

• Order number

• Products purchased

• Item quantities and prices

• Applicable taxes

• Shipping or freight charges

• Total order amount

• Billing and shipping details

An automated order confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance of the order.

Sevans Equipment reserves the right to review and cancel orders due to product unavailability, pricing errors, payment verification issues, or other legitimate business reasons.

If an order is canceled after payment has been collected, the applicable payment will be refunded to the original payment method.

3.2 Electronic Invoices and Receipts

Receipts, order confirmations, and applicable invoices may be provided electronically through:

• Email

• Customer accounts on our Website

• Other electronic communication methods agreed upon with the Customer

3.3 Customer Responsibility

Customers are responsible for ensuring that all billing and contact information is accurate and current, including:

• Full name or business name

• Billing address

• Contact email address

• Telephone number

• Payment information

Incorrect information may cause payment delays, order processing issues, or transaction cancellations.

4. Shipping, Freight, and Additional Charges

Sevans Equipment specializes in commercial equipment, including products that may require specialized shipping or freight transportation.

4.1 Shipping and Freight Charges

Shipping and freight charges may vary depending on:

• Product size and weight

• Delivery destination

• Shipping method

• Freight carrier requirements

• Special delivery services

Applicable shipping charges will be displayed during checkout or communicated through a quotation before the Customer approves the purchase.

4.2 Additional Delivery Services

Certain orders may require optional or specialized delivery services, such as:

• Liftgate delivery

• Inside delivery

• Limited-access delivery

• Specialized freight handling

Any additional services and associated charges requested by the Customer must be agreed upon before they are billed.

4.3 Carrier-Related Charges

Customers may be responsible for additional expenses resulting from incorrect delivery information, unsuccessful delivery attempts, or special delivery requirements, where such responsibility has been disclosed and is permitted by applicable law.

For additional information, please review our Shipping Policy available on our Website.

5. Late Payments and Outstanding Balances

5.1 Online Orders

Because most purchases made through Sevans Equipment require payment at checkout, standard online orders generally do not incur late payment fees.

5.2 Invoiced Transactions

If Sevans Equipment approves an invoiced transaction with payment terms, the Customer agrees to remit payment by the due date specified on the invoice.

Any applicable late fees or financing charges must be disclosed and agreed upon in advance and must comply with applicable law.

5.3 Unpaid Balances

If an approved invoiced payment remains outstanding beyond its due date, Sevans Equipment may, subject to applicable law:

• Place unfulfilled orders on hold.

• Suspend additional purchases under approved credit arrangements.

• Request payment of outstanding balances before processing additional orders.

• Pursue lawful collection remedies when necessary.

Orders or services suspended for nonpayment may be reinstated after the outstanding balance has been resolved.

6. Disputed Charges

6.1 Reporting Billing Disputes

If you believe a charge is incorrect, unauthorized, or otherwise requires investigation, please contact Sevans Equipment as soon as reasonably possible.

Billing disputes should be submitted to:

Email: support@sevansequipment.com

Please include:

• Your full name or business name

• Order or invoice number

• Date of the transaction

• Amount being disputed

• Description of the issue

• Any supporting documentation

6.2 Dispute Resolution

We will review billing disputes in good faith and work toward a timely resolution.

Depending on the circumstances, resolution may include:

• Correcting an invoice

• Issuing an appropriate refund

• Providing an account credit, where agreed

• Explaining or verifying the charge

6.3 Payment Processor Disputes

Customers may also have dispute rights through their credit card issuer, bank, or payment provider.

Nothing in these Terms limits any rights or protections available to Customers under applicable consumer protection, electronic payment, or billing dispute laws.

7. Refunds, Returns, and Credits

7.1 Return and Refund Policy

All returns, refunds, exchanges, and applicable credits are governed by the Sevans Equipment Return and Refund Policy, available on our Website.

Customers are encouraged to review that policy before completing a purchase.

Because we sell commercial equipment, certain products may be subject to manufacturer restrictions, return eligibility requirements, restocking fees, or other conditions disclosed in our Return and Refund Policy.

7.2 Refund Processing

When a refund is approved:

• Refunds will generally be issued to the original payment method used for the purchase.

• Approved refunds are typically initiated within seven days after approval.

• The time required for a refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

Refunds remain subject to applicable laws and our Return and Refund Policy.

7.3 Order Cancellations

Customers should contact Sevans Equipment promptly if they wish to cancel an order.

Cancellation eligibility may depend on whether the order has been processed, shipped, or placed with a manufacturer or supplier.

Orders that have already shipped, or special-order products that cannot be canceled, may be subject to the terms of our Return and Refund Policy.

8. Sales Taxes and Tax Exemptions

8.1 Applicable Sales Taxes

Sevans Equipment collects and remits applicable sales taxes where required by law.

The amount of sales tax charged may depend on:

• Delivery destination

• Applicable state and local tax laws

• Product tax classification

• Valid tax exemption documentation

Applicable taxes will generally be calculated and displayed during checkout.

8.2 Tax-Exempt Purchases

Customers purchasing on behalf of a qualifying tax-exempt organization or making eligible purchases for resale must provide appropriate, valid tax exemption documentation.

Tax exemption requests should be submitted before completing a purchase whenever possible.

Sevans Equipment reserves the right to verify exemption documentation and decline exemption requests that do not meet applicable legal requirements.

8.3 Customer Tax Responsibilities

Customers are responsible for any taxes legally owed in connection with their purchases that are not required to be collected by Sevans Equipment, including applicable use taxes.

9. Billing Errors and Adjustments

9.1 Error Corrections

We make reasonable efforts to ensure that all charges, invoices, and payment records are accurate.

If a billing error is identified, Sevans Equipment will investigate and take appropriate corrective action.

9.2 Overcharges

If a Customer has been incorrectly overcharged, we will issue an appropriate refund or credit for the verified overcharged amount.

9.3 Undercharges

If an undercharge is discovered, we may contact the Customer to explain the discrepancy and request payment of any legitimately outstanding amount.

We will not automatically impose additional charges for a pricing error without appropriate authorization or another lawful basis for doing so.

9.4 Incorrect Product Pricing

In the event of a material pricing error on our Website, we reserve the right to cancel an affected order before fulfillment.

If payment has already been collected for an order canceled due to a pricing error, the collected amount will be refunded.

10. Recurring Payments and Special Billing Arrangements

Standard product purchases from Sevans Equipment are generally one-time transactions.

No recurring subscription charges will be initiated unless the Customer separately and affirmatively agrees to a recurring payment arrangement.

If recurring billing services or other specialized payment arrangements are offered in the future, the applicable billing schedule, renewal terms, cancellation procedures, and payment obligations will be disclosed before enrollment.

Any separately executed written billing agreement will govern the specific transaction to the extent it expressly supersedes these Terms.

11. Payment Security and Data Protection

11.1 Secure Transactions

Sevans Equipment is committed to maintaining a secure online shopping and payment experience.

Our Website uses secure HTTPS connections and encryption technologies to help protect information transmitted during checkout.

11.2 Payment Processing

Payments are processed through Shopify-supported payment systems and other third-party payment providers made available during checkout.

Payment information is handled according to the applicable provider's security practices and payment processing requirements.

11.3 Credit Card Information

Sevans Equipment does not directly store complete payment card numbers or card security codes on our own servers.

Payment information may be securely collected, processed, or retained by authorized payment providers in accordance with their applicable policies.

11.4 Privacy

Personal information collected during billing and checkout is handled in accordance with our Privacy Policy, available on our Website.

12. Changes to Billing Terms

Sevans Equipment reserves the right to update or modify these Billing Terms and Conditions as needed to reflect changes in our business operations, payment practices, legal obligations, or services.

Updated Terms will be posted on our Website with a revised effective date.

Unless otherwise required by law or expressly agreed upon, changes will apply prospectively and will not retroactively alter the payment terms of previously accepted orders.

Customers are encouraged to review these Terms periodically.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Sevans Equipment and Sevans Group LLC shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from billing or payment-related matters.

To the maximum extent permitted by law, our aggregate liability for claims arising directly from a particular billing transaction shall not exceed the amount paid to Sevans Equipment for the transaction giving rise to the claim.

These limitations do not apply where prohibited by law and do not restrict rights or remedies that cannot legally be excluded or limited.

Additional liability provisions may be found in our Terms of Service.

14. Governing Law and Jurisdiction

These Billing Terms and Conditions shall be governed by and interpreted in accordance with the laws of the State of Texas, United States, without regard to conflict of law principles.

To the extent permitted by applicable law, disputes arising from these Terms shall be subject to the jurisdiction of courts of competent jurisdiction located in Tarrant County, Texas, unless otherwise required by law.

Nothing in these Terms limits any mandatory legal protections available to Customers.

15. Contact Information

If you have questions about an invoice, payment, billing dispute, refund, or any other billing-related matter, please contact us:

Sevans Equipment
Operated by Sevans Group LLC

Mailing Address:
6051 Azle Ave
Fort Worth, TX 76135
United States

Email: support@sevansequipment.com

Phone: (254) 298-9816

Website: https://sevansequipment.com

Customer Service Hours:
Monday – Friday
8:00 AM – 5:00 PM Central Time

We strive to respond to customer inquiries as promptly as possible during normal business hours.

16. Entire Agreement

These Billing Terms and Conditions, together with our Terms of Service, Privacy Policy, Shipping Policy, Return and Refund Policy, and any applicable written purchase agreements, govern billing and payment matters related to purchases from Sevans Equipment.

In the event of a conflict between these Terms and a separately executed written billing agreement, the specific provisions of that written agreement shall control to the extent applicable.

If any provision of these Terms is found unenforceable, the remaining provisions shall continue in effect to the extent permitted by law.

17. Acknowledgment

By placing an order, submitting payment, or purchasing products or services from Sevans Equipment, you acknowledge that you have read, understood, and agree to these Billing Terms and Conditions.

We appreciate your business and are committed to providing a professional, transparent, and secure purchasing experience.