Return and Refund Policy

Effective Date: October 27, 2026

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Sevans Equipment website located at https://sevansequipment.com ("Website").

2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

Email: support@sevansequipment.com
Phone: (254) 298-9816
Address: 6051 Azle Ave, Fort Worth, TX 76135

Hours: Monday–Friday, 8:00 AM–5:00 PM Central Time

3. Return Eligibility

Customers in the contiguous 48 United States and Washington, D.C., may request to return an eligible product within 7 days of receipt, subject to the conditions outlined below.

3.1 Conditions for Return

• Unused and Undamaged: The item must be unused, undamaged, and in the same condition that you received it.

• Original Packaging: The item must be in its original packaging, with all labels and tags attached.

• Proof of Purchase: A receipt or proof of purchase is required.

• Return Authorization: All returns must be authorized by our Customer Service team before items are shipped back.

4. Return Process

4.1 Initiating a Return

To initiate a return:

Contact Customer Service:

• Email us at support@sevansequipment.com or call (254) 298-9816 within 7 days of receiving your order.

• Provide your order number and a detailed reason for the return.

Return Authorization:

After reviewing your request, we will provide detailed return instructions and, if applicable, a Return Merchandise Authorization (RMA) number and a return shipping label.

Do not ship items back without first contacting us for return authorization and instructions.

4.2 Preparing Your Return

Package the Item Safely:

• Securely pack the item in its original packaging.

• Ensure all accessories, manuals, and included components are returned.

Include Documentation:

• Include the return authorization form or RMA number, if provided, and any necessary supporting documents or images.

Attach Shipping Label:

• If a shipping label is provided, download and print the label from our email.

• Affix the label to the outside of the package.

4.3 Shipping the Return

Shipping Method:

• Use a trackable shipping method to ensure your package arrives safely.

• Follow the return shipping instructions provided by our Customer Service team.

• Ship the package within the timeframe specified in your return authorization.

Return Shipping Address:

Contact our Customer Service team for the appropriate return shipping address and instructions. Return destinations may vary depending on the product.

5. Return Shipping Costs

Customer Responsibility:

All return shipping costs are the responsibility of the customer, except in cases involving defective, damaged, or incorrect products.

For defective, damaged, or incorrect products, Sevans Equipment will cover the applicable return shipping costs.

6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

Eligibility:

• Items must be unused, undamaged, and in their original packaging.

• Return requests must be made within 7 days of receipt.

Refund:

A refund will be issued to the original payment method, minus any applicable restocking fees disclosed in advance.

6.2 Defective or Damaged Goods

Notification:

Contact us within 48 hours of receiving the item to report visible damage or defects discovered upon delivery.

Documentation:

Provide photos or videos showing the defect or damage, along with your order number.

Resolution:

We will offer a replacement or a full refund, including applicable return shipping costs.

6.3 Incorrect Product Received

Notification:

Inform us within 7 days of receipt if you receive an incorrect product or if items are missing from your order.

Resolution:

We will arrange for the incorrect item to be returned at our expense and ensure you receive the correct product. For missing items, we will investigate and arrange an appropriate resolution.

6.4 Product Never Arrived

Notification:

Contact us if your product does not arrive within the estimated delivery time.

Resolution:

• We will initiate an investigation with the carrier.

• If the product is confirmed lost, we will offer a full refund or send a replacement product.

6.5 Order Cancellation

Before Shipment:

You may request to cancel your order for a full refund if it has not yet been shipped.

After Shipment:

If the order has already been shipped, please follow the return procedure after receiving the product.

7. Exceptions to the Return Policy

The following items are non-returnable and non-refundable, except where required by applicable law or where the item arrives defective, damaged, or incorrect:

• Custom or Personalized Products: Items manufactured, modified, or configured to your specifications or clearly personalized.

• Perishable Goods: Such as food, flowers, newspapers, or magazines.

• Intimate or Sanitary Goods: Including personal care items, unless unopened and unused.

• Gift Cards and Downloadable Software Products.

8. Refunds

8.1 Refund Conditions

Approval:

Refunds are issued after we receive and inspect the returned item.

Notification:

We will notify you via email regarding the approval or rejection of your refund.

Condition:

Items must meet the return eligibility criteria outlined in Section 3, unless an exception applies for defective, damaged, or incorrect products.

8.2 Refund Processing

Method:

Refunds will be processed to the original payment method used at the time of purchase.

Time Frame:

Approved refunds will be processed within 7 days after we receive and inspect the returned item.

It may take additional time for the refund to appear in your account, depending on your bank or credit card issuer.

8.3 Partial Refunds

Partial refunds may be granted in certain situations:

Condition Issues:

Items not in their original condition, damaged, or missing parts for reasons not due to our error.

Late Returns:

Items returned outside the authorized return timeframe may be subject to a partial refund or may be declined, at our discretion, subject to applicable law.

9. Exchanges

Eligibility:

We replace items if they are defective, damaged, or incorrect.

Process:

To request an exchange, contact us at support@sevansequipment.com.

Shipping Costs:

• For defective, damaged, or incorrect items, we cover the applicable shipping costs.

• For exchanges due to a change of mind, customers are responsible for shipping costs.

10. Timelines

Return Window:

Return requests must be submitted within 7 days of receiving the product. Authorized returns must be shipped within the timeframe provided in the return instructions.

Damage Reporting:

Visible damage or defects discovered upon delivery must be reported within 48 hours of receipt.

Missing or Incorrect Items:

Missing or incorrect items must be reported within 7 days of receipt.

Return Processing:

After receiving and inspecting an approved return, we will process the refund within 7 days.

Refund Period:

Additional time may be required for the refund to appear in your account after processing, depending on your financial institution.

11. Legal Rights

This Return and Refund Policy does not affect any statutory rights you may have under applicable law.

12. Questions and Support

For more information, please visit https://sevansequipment.com or contact our Customer Service team:

Email: support@sevansequipment.com
Phone: (254) 298-9816

Hours: Monday–Friday, 8:00 AM–5:00 PM Central Time

By making a purchase on our Website, you acknowledge and agree to this Return and Refund Policy, subject to applicable law.

Sevans Equipment
Website: https://sevansequipment.com
Email: support@sevansequipment.com
Phone: (254) 298-9816
Address: 6051 Azle Ave, Fort Worth, TX 76135